Refund & Returns Policy
Effective date: August 7, 2026
This Refund & Returns Policy applies to purchases made from Legacy Garage Door Depot through https://legacygaragedepot.com.
1) Return eligibility
We accept returns within 30 days of delivery, subject to the conditions below. All returns must be approved before items are sent back.
You must contact us before returning any item. Unauthorized returns may be refused.
2) Acceptable condition
Returned items must be:
- Unused and uninstalled, or
- Confirmed defective following inspection or manufacturer testing
Products claimed to be defective may require inspection or manufacturer testing before a refund or replacement is approved.
Items must include all original parts, components, and packaging unless otherwise approved. Items not returned in original packaging or not in resalable condition may be refused or subject to additional deductions from the refund.
3) Non-returnable items
The following items are not eligible for return or refund:
- Used or installed parts
- Items not returned in original packaging or not in resalable condition
- Items missing original parts or components
- Special-order or clearance items
- Custom-cut or custom-wound torsion springs
- Springs manufactured to customer specifications
- Electronic components that have been installed, programmed, wired, or powered on, unless verified to be defective under the manufacturer’s warranty
- Items returned without prior authorization
4) How to start a return
To request a return or exchange, contact us at our support email with your order number and reason for the return. We will provide instructions once your request is reviewed.
5) Return methods
Approved returns may be completed by:
- Mail-in return, or
- In-store return at our Sacramento or Santa Clara locations
6) Return shipping costs
Return shipping costs are handled case by case and are typically the responsibility of the customer. Original shipping fees are non-refundable.
7) Restocking fee
Approved returns for reasons other than our error (such as ordering the wrong item or no longer needing the product) are subject to a 20% restocking fee. The fee will be deducted from the refund amount after the returned item has been inspected and approved.
No restocking fee will be charged if Legacy Garage Door Depot shipped the wrong item or the product is confirmed to be defective.
8) Damaged or incorrect items
If you receive a damaged or incorrect item, you must notify us within 48-72 hours of delivery. Failure to report issues within this timeframe may result in denial of the return.
9) Exchanges
Exchanges are subject to the same eligibility requirements, inspection process, and exclusions as returns, and remain subject to inventory availability.
10) Refunds
Refunds are issued case by case after the returned item is inspected and approved.
Approved refunds are generally issued to the original payment method. In certain circumstances, store credit or an exchange may be offered instead, at our discretion.
Any applicable restocking fee and non-refundable original shipping charges are deducted before the refund is issued.
Refund processing times may vary depending on the item, return method, and payment provider.
11) Inspection and approval
All returned items are subject to inspection. We reserve the right to deny refunds or exchanges if items do not meet the conditions outlined in this policy.
Legacy Garage Door Depot reserves the right to refuse any return that does not comply with this policy.
12) Contact information
For all return and refund requests, contact us at:
Legacy Garage Door Depot
Email: support@legacygaragedepot.com
Phone: (916) 414-9070
By completing a purchase, you agree to this Refund & Returns Policy.